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F.A.Q. Frequently Asked Questions

Payments can be made with Paypal or any Credit Card from Gillie and Marc’s secured store.

Introduction

Gillie and Marc regard customer privacy as an important part of their relationship with their customers. The following privacy policy applies to all Gillie and Marc users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Gillie and Marc on 02 9700 7103.

Collection of Information

In order to use the Gillie and Marc website, they may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Gillie and Marc is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through their website.

Use of Collection Information

Details collected from Gillie and Marc’s customers is required in order to provide you with their products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to Gillie and Marc. When you enter sensitive information (such as credit card numbers) on their website, that information is encrypted using secure socket layer technology (SSL). When Credit Card details are collected, they are passed on in order to be processed as required. Gillie and Marc never permanently store complete Credit Card details.

Gillie and Marc follow generally accepted industry standards to protect the personal information submitted to them, both during transmission and once received.

If you have any questions about security on Gillie and Marc’s website, you can email: gallery@gillieandmarc.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire Gillie and Marc’s service, you may correct, update, delete or deactivate it by emailing:  gallery@gillieandmarc.com.

If you purchase a product or service from Gillie and Marc,  certain personally identifiable information from you may be requested. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

Gillie and Marc use this information for billing purposes and to fill your orders. If Gillie and Marc have trouble processing an order, they will use this information to contact you.

Communications

Gillie and Marc use personally identifiable information for essential communications, such as emails, accounts information, and critical service details. They may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing: gallery@gillieandmarc.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Gillie and Marc may at their discretion use other third parties to provide essential services on their site or for business processes.  They may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Gillie and Marc do not share any information with third parties for any unknown or unrelated uses.

Legal

Gillie and Marc reserve the right to disclose your personally identifiable information as required by law and when they believe that disclosure is necessary to protect their rights and/or comply with a judicial proceeding, court order, or legal process served on their Website.

Links

Links on the Gillie and Marc site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Gillie and Marc.

Changes to Privacy Policy

If Gillie and Marc decide to change their privacy policy, they will post those changes to this privacy statement, the homepage, and other places they deem appropriate so that you are aware of what information they collect, how they use it, and under what circumstances, if any, they disclose it. They reserve the right to modify this privacy statement at any time, so please review it frequently. If they make material changes to this policy, they will notify you here, by Email, or by means of a notice on our homepage.

Gillie and Marc Security Policy

Gillie and Marc use the eWAY Payment Gateway for their online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Gillie and Marc or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Gillie and Marc.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). Gillie and Marc will normally confirm receipt of your order within a few minutes of ordering. Gillie and Marc will attempt to send your goods via mail within 10 -14 working days. Gillie and Marc can ship internationally as well. International shipping is charged at a flat rate in $AUD.

If you wish to query a delivery please contact gallery@gillieandmarc.com.

If for any reason you are not completely satisfied with your purchase, Gillie and Marc will give you a gallery credit, or you can swap the artwork for another one for the same price. This can be negotiated within 7 days from the time you receive the goods only. Please email gallery@gillieandmarc.com within 7 days if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

Gillie and Marc recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore they advise you take out shipment registration of insurance with your postal carrier. Gillie and Marc will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Gillie and Marc Pty Ltd
ABN: 44 119 588 886