Shipping, Returns & Refunds

GILLIE AND MARC ARTWORKS SHIP WORLDWIDE FROM AUSTRALIA UNLESS OTHERWISE SPECIFIED.
To make shipping easy and stress-free, we have streamlined our process to ensure your artwork arrives as quickly and safely as possible. If you have any questions, please contact us at: gallery@gillieandmarc.com

FREE AUSTRALIA-WIDE SHIPPING ON LIMITED EDITION PRINTS
We are pleased to offer free Australia-wide shipping on all Limited Edition Giclée Prints. International print orders are shipped rolled in a protective tube, with shipping calculated at checkout. Framed prints are available for Australian deliveries only.

SHIPPING 
After purchasing your artwork, Gillie and Marc will endeavour to dispatch it as quickly as possible. Please note that delays may occur during peak seasonal periods or special events. Should this happen, our team will be in contact to advise you of any significant delays. If you wish to query a shipment, please contact: gallery@gillieandmarc.com

SHIPPING COSTS
Free Australia-wide shipping is included on all Limited Edition Giclée Prints.

Shipping costs for all other artworks are additional to the artwork price unless otherwise specified.

Where applicable, shipping will be calculated automatically at checkout based on the artwork, destination, and delivery method.

For larger sculptures, original artworks and custom-crated pieces, a personalised shipping quote will be provided after your order is placed. For pre-order artworks, shipping will be quoted closer to the dispatch date to ensure the most accurate pricing.

Gillie and Marc will always endeavour to secure the most competitive shipping rates with trusted and accredited carriers. All artworks are meticulously packed and carefully handled to ensure safe delivery.

INTERNATIONAL SHIPPING
All artworks are shipped from our studios in Sydney, Australia, unless otherwise specified.

When ordering internationally, import duties, taxes, customs fees, and shipping arrangements may vary depending on the artwork purchased, destination country, and shipping method. Where applicable, these charges will be calculated and communicated during checkout or as part of your personalised shipping quote.

For artworks requiring a personalised shipping quote, any applicable import duties, taxes, customs fees, or brokerage charges are the responsibility of the recipient unless otherwise agreed in writing.

Customs regulations vary between countries, and we recommend contacting your local customs office if you have any questions regarding import requirements.

Please inspect your artwork upon delivery. In the unlikely event of damage, please email photographs immediately, including:

• The damaged artwork
• The packaging (external and internal)

Do not discard any packaging until the issue has been resolved. All claims must be submitted in writing within 7 days of delivery.

If supporting documents (e.g. certificate of authenticity) are missing and requested after this 7-day period, they will be shipped at the customer’s expense.

SHIPPING TIMEFRAMES
Available artworks are typically dispatched within 2–3 business days.

Estimated delivery times:

• Australia: 5–8 business days
• New Zealand: 5–14 business days
• USA & Canada: 5–14 business days
• United Kingdom: 5–12 business days
• Rest of World: 7–20 business days

Timeframes may vary due to customs clearance, courier delays, peak periods, or for large and custom-crated artworks.