Shipping, Returns & Refunds

GILLIE AND MARC ARTWORKS SHIP WORLDWIDE FROM AUSTRALIA UNLESS OTHERWISE SPECIFIED.
To make shipping easy and stress-free, we have streamlined our process to ensure your artwork arrives as quickly and safely as possible. If you have any questions, please contact us at: gallery@gillieandmarc.com

SHIPPING 
After purchasing your artwork, Gillie and Marc will endeavour to dispatch it as quickly as possible. Please note that delays may occur during peak seasonal periods or special events. Should this happen, our team will be in contact to advise you of any significant delays. If you wish to query a shipment, please contact: gallery@gillieandmarc.com

SHIPPING COSTS
Shipping costs are additional to the artwork price, unless specified otherwise.

A shipping quote will be provided once your order is placed. For pre-order artworks, shipping will be quoted closer to the dispatch date to ensure accuracy in pricing and estimated delivery time.

Gillie and Marc will always endeavour to secure the most competitive shipping rates with trusted and accredited carriers. All artworks are meticulously packed and carefully handled to ensure safe delivery.

INTERNATIONAL SHIPPING
All artworks are shipped from our studios in Sydney, Australia, unless otherwise specified.

When ordering internationally, you may be subject to import taxes, duties, or customs fees once your shipment পৌঁaches your country. These charges are the responsibility of the recipient. Gillie and Marc do not have control over these costs and cannot predict them.

Customs policies vary between countries, so we recommend contacting your local customs office for further information. When placing an order, you are considered the importer of record and must comply with all applicable laws and regulations in your country.

Please inspect your artwork upon delivery. In the unlikely event of damage, email photographs immediately, including:

• The damaged artwork
• The packaging (external and internal)

Do not discard any packaging until the issue has been resolved. All claims must be submitted in writing within 7 days of delivery.

If supporting documents (e.g. certificate of authenticity) are missing and requested after this 7-day period, they will be shipped at the customer’s expense.

IMPORTANT NOTE FOR SHIPMENTS TO THE UNITED STATES
When shipping to the United States, you may be contacted by U.S. Customs and Border Protection (CBP) or DHL for additional information. This is a standard part of the import process.

CBP may request details about the shipment and the Ultimate Consignee (recipient). In some cases, they may request an IRS Number. Please note that we do not request or include this information in advance, but it may be required directly by customs.

If contacted, always verify the request by asking for the waybill number, which we can provide upon request. For further information, please visit the CBP website: https://www.cbp.gov/

Your security is important to us. If you are unsure, please contact us directly.

IMPORTANT NOTE FOR SHIPMENTS TO THE UNITED KINGDOM
Shipments to the UK may incur 20% VAT based on the order value upon import.

Additional import duties and/or brokerage fees may also apply. These costs are the responsibility of the recipient.

For further details, please contact your local customs office or visit: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

SHIPPING TIMEFRAMES
Available artworks are typically dispatched within 2–3 business days.*

Estimated delivery times:

• Australia: 5–7 business days
• New Zealand: 7–10 business days
• USA & Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Rest of World: 7–20 business days

Timeframes may vary due to customs clearance, courier delays, peak periods, or for large and custom-crated artworks.