After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). Gillie and Marc will normally confirm receipt of your order within a few minutes of ordering. Gillie and Marc will attempt to deliver your artworks within 7-10 working days depending on your location. These times apply to shipping to NZ also. Gillie and Marc can ship internationally as well. Gillie and Marc try to pack and ship artworks as quickly as possible but there may be some delays around the holiday season. If this does happen, they will be in contact to let you know. If you wish to query a delivery please contact firstname.lastname@example.org.
When ordering artworks from Gillie and Marc for delivery overseas, you may be subject to import taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; Gillie and Marc have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Gillie and Marc, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
On the day your artwork is delivered please open and inspect it to ensure no damage has occurred during transit. If your artwork has unfortunately been damaged, email us photos of the artwork on the same day. Take photos of the damaged areas, and the box it was delivered in. Please do not throw away any packaging until we have resolved the issue.
REFUND & RETURNS POLICY
If for any reason you are not completely satisfied with your purchase, Gillie and Marc can offer you a gallery credit, or you can swap the artwork for another one for the same price. This can be negotiated within 7 days from the time you receive the artwork/s only.
Please email email@example.com within 7 days if you are not satisfied with your purchase so that we can resolve any problems. This return policy does not apply to artworks which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All artworks must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. Gillie and Marc recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged artworks during transit; therefore they advise you take out shipment registration of insurance with your postal carrier. Gillie and Marc will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Gillie and Marc do not allow refunds.
Gillie and Marc can deliver to your work or home address and all orders have a tracking number so they can be tracked. If you are not home to receive your delivery, the shipping company will leave a calling card with instructions to collect or arrange re-delivery. To ensure your order reaches you safely, we will need your signature upon delivery.
GALLERY PICK UP
Artworks can be picked up from the gallery in Alexandria within trading hours Monday - Friday.
How long will it take to pack my order? Works that are available to 'add to cart' will be dispatched from Sydney, Australia within 2 business days. Any 'Enquire Now' works will have shipping calculated as part of your enquiry. We will take care of the shipping quote for you.
How much does shipping cost? Our shipping and handing rates are calculated based on the careful and meticulous handing of your new artwork and the shipping rate to your region. Shipping will be calculated as you reach the checkout.
Where does my artwork come from? Gillie and Marc studios are in Sydney, Australia and all works will ship from there.
How long does shipping take? Deliveries within Australia will usually arrive within 5-7* business days. North America and Europe shipments will usually arrive within 10-15* business days (*Times based on average timeframes for delivery and do not account for any courier delays or additional customs delays).
I am sending my item as a gift or need it urgently. How can I make sure it arrives in time? Our shipping rates are based on standard delivery to your region. However, if you need to expedite your order we can organize a quote for express shipping. Simply CONTACT US and we will do our best to have it arrive in time.
I wish to collect my new artwork from the Gillie and Marc Gallery. Can I do this? Yes! Our gallery is open to the public Monday-Friday and we can arrange to have your new artwork prepared for collection. Please allow 1 business day for any collections so we can prepare and package the item for you. Simply select the 'Pick Up' shipping option at checkout (for Australia only).
Is my artwork insured and what should I do if my sculpture is damaged on arrival? Yes, all artwork is insured in case of damages, however in order to claim back from the insurance company, it must be unpacked and inspected on the day of arrival. Photos of the exterior of the box and the internal box packaging together with the photos of the damaged sculpture must then be emailed to firstname.lastname@example.org. Please do not throw away any packaging until we have resolved the issue.