Shipping, Returns & Refunds

GENERAL SHIPPING INFORMATION

GILLIE AND MARC ARTWORKS SHIP WORLDWIDE FROM AUSTRALIA.
To make shipping easy and stress-free, we have streamlined our shipping process to get our artworks to you as quickly and safely as possible. Please contact us for any questions or concerns: gallery@gillieandmarc.com

SHIPPING 
After purchasing your wonderful new artwork, Gillie and Marc will endeavour to dispatch artworks as quickly as possible. Please note that there may be some delays around peak seasonal periods or special events. If this does happen, the team will be in contact to advise of any major delays. If you wish to query a shipment, please contact: gallery@gillieandmarc.com

SHIPPING COSTS
Shipping costs will be applicable in addition to the item value. Unless specified otherwise. 

A shipping quote will be provided when your order is placed, unless the artwork is on pre-order, in which case a shipping quote will be provided near to the date of dispatch for price and ETA accuracy. 

Gillie and Marc will make best efforts to negotiate the best possible shipping rate with accredited carriers relevant for the type of artwork being shipped. All artworks are meticulously packed and carefully handled, only trusted carriers are used to manage the transportation of any artwork.

INTERNATIONAL SHIPPING
All Gillie and Marc artworks ship from Sydney, Australia. When ordering artworks from Gillie and Marc for delivery internationally, you may be subject to relevant import taxes, or duties that are applicable once the package reaches your country. Any additional charges for customs clearance must be borne by you; Gillie and Marc have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Gillie and Marc, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Please ensure your package is opened and inspected to ensure no damage has occurred during transit. In the unfortunate situation that your artwork has been damaged, email photos of the artwork immediately so relevant action can be taken. Photos will need to be of any damaged areas, plus the box it was delivered in. Please do not throw away any packaging until the issue has been resolved. Any issues must be in writing to gallery@gillieandmarc.com within 7 days of delivery. In the case that supporting artwork documents are missing or required (eg. certificate of authenticity), any claims to receive these beyond the 7 day window will be shipped at the customer's cost.

SHIPPING TIMES FOR AUSTRALIA AND NEW ZEALAND
Available artwork orders will be dispatched within 2 business days.* 

Shipping Australia-wide 

5-7 Days 

Shipping to New Zealand
7-10 days
(Note additional import delays may be incurred)

*IMPORTANT: Dispatch timeframes may differ in peak and holiday periods - See holiday season notification at top of page for updates.

GALLERY PICK UP
Artworks can be picked up from the gallery within trading hours. The gallery is located at:
19-21 Byrnes St,
Botany NSW 2019
Australia

DELIVERY OPTIONS
Gillie and Marc can deliver to both business and home addresses. Orders will be shipped via traceable courier. If you are not home to receive your delivery, instructions will be provided for you to collect or arrange re-delivery. Orders may be shipped with 'signature upon arrival' upon request. 

REFUND & RETURNS POLICY
If for any reason you are not completely satisfied with your purchase, Gillie and Marc will offer a gallery credit, or exchange for an available artwork / item of the same value. 

Please email gallery@gillieandmarc.com within 7 days if you are not satisfied with your purchase so that we can resolve any issues.

This return policy does not apply to artworks / items which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All artworks must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

Gillie and Marc recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged artworks during transit; therefore they advise you take out shipment registration of insurance with your postal carrier. Gillie and Marc will not be responsible for parcels lost or damaged in transit if you choose not to insure.

I HAVE AN ISSUE WITH MY ARTWORK AFTER 7 DAYS. WHAT CAN I DO?
If an issue arrises with an artwork, contact Gillie and Marc immediately for an assessment of the artwork or product.

Please provide information including:

  1. Artwork Title
  2. Proof of purchase including purchase date and value
  3. Where the item was purchased (eg. directly from Gillie and Marc or from a reseller, auction house, etc.)
  4. Description of issue plus any supporting images

Email to: gallery@gillieandmarc.com

An assesment will then be carried out out based on the details provided and a team member will get in touch with you.

Please note that subject to the Australian Consumer Law, a Warranty does not apply to any artworks or products sold as seconds, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product or artwork. This also applies to any artworks or products purchased from a third party including reseller or art auction house. In such case it will be your responsibility to discuss the matter directly with the seller.

In addition, we will be unable to offer a Warranty solution if: 

(a) You simply changed your mind (see our Refund and Returns policy if within 7 days of receipt).
(b) Bought at auction where the auctioneer acted as an agent for the owner, or in a secondary market (eg. private sales).
(c) Repairs to an artwork or product are made or attempted by anyone other than a service provider approved by Gillie and Marc. 

(d) The artwork or product product has not been used or maintained in accordance with the artwork care and maintenance guide. See sculpture care HERE and painting care HERE.
(e) The artwork or product has been handled in an abnormal manner, for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire), cold or UV for painted artworks, or not maintained properly in accordance with our maintenance guide. 

(f) The artwork or product has been modified in any way.

(g) The artwork or product is tampered with in any way. 

We understand that sometimes accidents or unintentional damage can occur, or that you may wish to seek advice from us before contacting the original seller of your Gillie and Marc artwork or product. But don't worry, we're here to help! To assist you with resolving this issue, we kindly ask you contact us via email at gallery@gillieandmarc.com.

Once you've emailed us, one of our friendly team members will reach out to you to discuss the matter further.


SHIPPING FAQ'S
How long will it take to pack and dispatch my order? Works that are available to 'add to cart' will be dispatched from Sydney, Australia within 2 business days. Any 'Enquire Now' works will have shipping calculated as part of your enquiry. We will take care of the shipping quote for you.

How much does shipping cost? Our shipping and handing rates are calculated based on the careful and meticulous handing of your new artwork and the shipping rate to your region. Shipping will be calculated by our team. To enquire about a shipping rate for the artwork you are interested in, please email our team gallery@gillieandmarc.com or call +61 2 9666 3337.

Where does my artwork come from? All artworks will ship from Gillie and Marc studios in Sydney, Australia. Unless specified otherwise.

How long does shipping take? Deliveries within Australia will usually arrive within 5-7* business days. NZ orders will usually arrive within 7-10* business days. North America and Europe shipments will usually arrive within 10-15* business days.

Note: This is based on average delivery timeframes and does not account for any courier delays or additional customs delays.

I am sending my item as a gift or need it urgently. How can I make sure it arrives in time? Our shipping rates are based on standard delivery to your region. However, if you need to expedite your order we can prepare a custom quote for express shipping. Simply contact us and we will do our best to have it arrive in time.

I wish to collect my new artwork from the Gillie and Marc Gallery. Can I do this? Yes! Our gallery is open by appointment only, we can arrange to have your new artwork prepared for collection. Please allow 1 business day for any collections so we can prepare and package the item for you. Contact us to prepare a collection gallery@gillieandmarc.com or call +61 2 9666 3337.

Is my artwork insured and what should I do if my sculpture is damaged on arrival? Yes, all artwork is insured in case of damages, however in order to claim back from the insurance company, it must be unpacked and inspected on the day of arrival. Photos of the exterior of the box and the internal box packaging together with the photos of the damaged sculpture must then be emailed to gallery@gillieandmarc.comPlease do not throw away any packaging until we have resolved the issue.